Everything about how a bar reaches you, what happens if something is wrong, and what we do with the details you give us.
We deliver within Bahrain only. We do not ship abroad yet.
While pre-orders are open, the bars you order are being made and cured. Curing is what makes a bar last instead of turning soft in the first week, and it cannot be hurried.
Pre-orders placed now ship from mid to late October 2026. You pay when you order and we send everything together then. If you order a mix of pre-order and in-stock bars, they travel as one parcel on the pre-order date unless you ask us to split them.
Prices are in Bahraini Dinar and include everything. There is no separate tax added at checkout.
We do not accept returns. These are soap, shampoo and conditioner bars — unwrapped skincare that touches the body — and once a bar has left us it cannot go back into stock and be sold to somebody else. That is a hygiene rule every soap maker works to, and it protects the next person as much as it protects us. It applies whether a bar has been used or not, and it applies to a change of mind.
So please choose carefully, and let us make that easy: every bar's full ingredient list, its weight, its price and what it is for are written on its own page. If you are not sure which one suits your hair or your skin, write to us at shop@turabbars.com before you order and we will tell you honestly — including when the answer is that none of them is right for you.
That is a different thing, and it is ours to put right. Send us a photograph within 7 days of it arriving and we will replace it. You pay nothing and you send nothing back.
Tell us and we will chase it. If it is lost on the way to you, we replace the order.
Everything we make is handmade for washing: shampoo, soap and a conditioner bar, made from clay, cold-pressed oils and whole botanicals. They are not medicine. Nothing on this site is a medical claim, and nothing we make is meant to diagnose, treat, cure or prevent any disease or condition. If your scalp or skin is sore, broken, infected or not getting better, please talk to a specialist.
You can call off a pre-order any time before it ships — nothing has left us yet, so the bars simply go back into the batch. Open your invoice and press Cancel.
If you have already paid, that same button sends us a refund request. We send your money back by BenefitPay, usually within two working days, and email you the moment it is on its way. Nothing else for you to do.
Once your parcel has shipped this closes: see Returns above. If something is wrong with the order — the address, the wrong bar — write to us at shop@turabbars.com and we will sort it out.
We ask for as little as we can, and we do not sell any of it to anyone.
Names, phone numbers and addresses are encrypted in our database, so they cannot be read even by someone looking straight at the file. We never see or store a card number: BenefitPay is paid directly by you, and cash is handed to the driver.
There is no password to remember. We email you a six-digit code and it signs you in on that device. The code expires quickly and can only be used once.
We write to you about your own orders. If you ask to be told when a sold-out bar is back, we write once when it returns, and then forget the request — you will not be chased every time stock moves.
Write to us and we will tell you exactly what we hold about you, correct anything wrong, or delete it. Orders we have to keep for our own accounts, but everything else can go.
TURAB is handcrafted in Bahrain, in small batches.
Email shop@turabbars.com — we answer within a day.
Instagram @turabbars.
Last updated 11 September 2026